Consumers Association of India (CAI), a voluntary consumer
organization based in Chennai is actively involved in consumer
protection work since March 2001. We are recognized both by GOI and
the State Government. Our main objective is to spread consumer
awareness through seminars, workshops, training programmes and
through our publications. We have successfully conducted 31
seminars under the Responsibilities and Rights series. Here are
Do you know how interest rate is calculated on your bank savings
account? As per RBI guidelines, interest was calculated on the
minimum balance during the period from the 10th to the last day of
each calendar month. We conducted a banking services seminar where
theDeputy Governor of RBI was the key note speaker. After the
seminar, we made a representation to the Deputy Governor regarding
payment of interest on savings bank account to be calculated on a
Daily Product Basis. We are happy to say that this has been
implemented with effect from April 2010, bringing relief to
millions of financial consumers.
We conducted a seminar on Reverse Mortgage for senior citizens
and ran a counselling centre for Reverse Mortgage, at our
Our 30th Seminar on Legal Metrology, Weights and Measures was
held on 27th November 2010. After intensive deliberations between
attending delegates and government representative, a resolution was
passed that necessary modifications in the Legal Metrology Act and
Packaged Commodities Rules are to be taken up urgently. Few
highlights of our recommendations made to protect interest of
- Accountability of enforcement officials in the verification of
weighing and measuring instruments shall be ensured.
- For transparency, all legislations including guidelines, rules
etc issued by the Department are placed on the website of the
- Any company found to violate the provisions of the law should
be made public through newspapers.
- All Fair Price Shops should be supplied with electronic
weighing machines with dual display and printer.
- All medical instruments should be certified as conforming to
BIS standards and have the ISI mark.
CAI has recently been nominated to the Expert Working Group on
Food and Food Safety by Consumers International.
CAI has been nominated to the Expert Advisory Group set up by the
Ministry of Civil Aviation Nominated as Member, Tamil Nadu
Electricity Regulatory Commission
Proposal submitted for Communications Package to FSSAI to spread
awareness about Food Safety and Adulteration in food products.
Proposal has been accepted and Memorandum of Understanding signed
between CAI and FSSAI.
Awarded a grant by Ann Fransen Fund, Netherlands for setting up a
website to provide comparative information on rates charged for
diagnostic tests by labs.
The website was launched on 17th March 2012 by the Hon'ble
Minister for Consumer Affairs, Prof. K. V. Thomas.
The url for website is medical-diagnostics.org
For the year 2012, CAI has again been awarded a grant by Ann
Fransen Fund for a project regarding the need for pure drinking